Orders & Shipping Policy

1. Order Processing

  • All orders are processed upon payment.
  • Once your order is processed, you will receive a confirmation email with your order details.

2. Payment

  • We accept all major credit/debit cards, and other payment options available at checkout.
  • Orders will not be processed until full payment has been received.

3. Order Changes & Cancellations

  • You may request a change or cancellation within 24 hours of your delivery date. Requests within 24 hours cannot be actioned.
  • To request modifications, contact us at catering@deliziosa.com.au.

4. Product Availability

  • In rare cases where an item becomes unavailable after purchase, with no suitable substitution, we will contact you immediately.
  • You may choose an alternative item, or a full refund.
  • Some items may be substituted at our discretion when unavailable.

Delivery Policy

1. Delivery Timeframes

  • Please select a 15-minute delivery window. Our team will ensure every effort is made to arrive within or prior to the timeframe.

2. Delivery Fees

  • Free delivery is available for orders over $120. A flat fee of $10 is charged for orders less than $120.

3. Missed or Failed Deliveries

  • If delivery is attempted and no one is available to receive the order, it will be left at reception or the order delivery address.
  • We will not take responsibility for missing items if attempted delivery was made and no one was available to accept it.

4. Incorrect Delivery Information

  • Customers are responsible for providing accurate delivery details at checkout.
  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Delivery Locations

  • We service the immediate Sydney CBD area (walking distances from our Martin Place store).