Orders & Shipping Policy

1. Order Processing

• All orders are processed upon payment.
• Once your order is processed, you will receive a confirmation email with your order details.

2. Payment

• We accept all major credit/debit cards, and other payment options available at checkout.
• Orders will not be processed until full payment has been received.

3. Order Changes & Cancellations

• You may request a change or cancellation within 24 hours of your delivery date. Requests within 24 hours cannot be actioned.
• To request modifications, contact us at catering@deliziosa.com.au.

4. Product Availability

• In rare cases where an item becomes unavailable after purchase, with no suitable substitution, we will contact you immediately.
• You may choose an alternative item, or a full refund.
• Some items may be substituted at our discretion when unavailable.

Delivery Policy

1. Delivery Timeframes

• Please select a 15-minute delivery window. Our team will ensure every effort is made to arrive within or prior to the timeframe.

2. Delivery Fees

• Free delivery is available for orders over $120. A flat fee of $10 is charged for orders less than $120.

3. Missed or Failed Deliveries

• If delivery is attempted and no one is available to receive the order, it will be left at reception or the order delivery address.
• We will not take responsibility for missing items if attempted delivery was made and no one was available to accept it.

4. Incorrect Delivery Information

• Customers are responsible for providing accurate delivery details at checkout.
• We are not responsible for orders delivered to incorrect addresses provided by the customer.

5. Delivery Locations

• We service the immediate Sydney CBD area (walking distances from our Martin Place store).